Wessex Garages Review

Website: https://www.wessexgarages.com

Phone: 0330 158 8216

Address: Pennywell Road, Bristol, Avon, BS5 0TT

About company:

Since our first site opened in 1986 the Wessex Garages Group has grown to become one of the UK’s largest and most successful automotive dealership networks. Today we operate a number of sites across South Wales and the West, where we work on behalf of the industry’s biggest manufacturers.

They include NissanKiaHyundaiMazda and Mitsubishi who we represent through the highest standards of customer service. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.

Both private and business customers are served from each of our locations, and no matter who walks through our doors we strive to leave them feeling fully supported and rewarded. We do this by providing generous offers and a wide range of vehicle choice alongside our excellent customer service. Award-winning guidance and real value are at the heart of what we do, and you can benefit from both today.

Find out more about Wessex Garages and how we can make motoring more convenient, affordable and enjoyable for you by browsing our website, or speak to your local team today.

Wessex Garages Review
Wessex Garages

3 responses to “Wessex Garages Review”

  1. Just bought our 3rd Kia vehicle from Wessex Kia Feeder Road. This time our sales person was great. She knew we were looking to upgrade to a bigger car From the initial phonecall about a Kia Soul she looked after us. Nothing was too much trouble for her. We would definately recommend paying her a visit if you are after a nice motor.

  2. We had our car serviced at Wessex Kia Newport yesterday and used there collection and delivery service that they provide. When it was picked up firstly they disconnected the dash cam. When I checked the Kia app to see how the car had been driven the driver had driven my car through Newport at 107 mph ,I phoned the garage only to be told they apologized and was disappointed with their driver. It’s now in the hands of the police and trading standards.

  3. From the very beginning, my experience with this garage was somewhat poor. Firstly, my car has been recovered to this Nissan garage, Pennywell, Bristol as the car was a non-starer. The garage doesn’t offer a recovery service nor does it recommend one that you can use. This has been done independently. I have booked the car in for an initial hour of diagnostic and re-programming of keys (immobiliser light on). I believed this was the issue but I left it to the experts to diagnose. The car has been dropped in the morning as this was the arrangement over the phone when they said they will look at it first thing. A woman at the reception said that they will call me to say what’s wrong with the car and if there is anything more, they will authorise with me first before going ahead. Standard stuff. The car has been with them the whole day. No phone calls, nothing. I’ve checked their opening hours and they’re open till 18.00. Around 17.40 ( 20 mins would be enough for me to get there and collect the car), I decided to give them a ring to find out what’s going on. I pressed 1 for servicing and listened to music for good 10 mins thinking they’re busy or something. There was no message that the office is closed or anything. No answering machine, the music is on charging you every minute. Then I realised that Sales usually answer right away so I hang up and re-dialled choosing Sales dept. this time. After one signal a friendly man on the other side answered. At this time it would have been 17.55. I’ve asked to be put through to Servicing and he said they’ve finished work at 17.30. Really? They buggered off? I said, they haven’t called, they left my car there, I don’t known what’s wrong with it, how much is it going to cost me etc. I don’t have a car to go to work in tomorrow. The guy offered a courtesy car but then he’s agreed it’s too late and they are going home now. I’m not sure about the sales department, they sound reasonable but when it comes to servicing at Nissan, Pennywell, Bristol- it’s totally shambolic! Also, a woman at the reception could do with some customer service training. Don’t have to put up with her unfriendly attitude. Several attempts of negotiating a reduction in price have not been successful. Different managers, like mantra they have been repeating the same thing and have not listened to what I have said. The branch manager said: “I have made my decision, you are not getting any reduction”. He was not accepting the fact his workers have not done what they said they will. Customers, be aware as you are dealing with a bunch thinking they are more important than you because they have managed to pull a few sales. Wait until you come back when something is wrong with the car. That is how you see the real side of the business.

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